News
KIST Implements Customer Satisfaction Training (6.15)
- Date : 2010-07-07
- Views : 3995
To improve customer service at KIST, the ‘2010 KIST Customer Satisfaction (CS) Training” was held on June 15, 2010, at the International Conference Room.
Using the program called ‘DISC’ to diagnose patterns of behavior, the participants of the training identified their own behavior patterns, reviewed customers’ communication patterns, and investigated how to respond to customers’ requests. KIST invited Im Mi-yeon, the president of Join Consulting Group, to take part in the training.
The training aimed to improve customer satisfaction and to enhance a positive public image of KIST, while promoting good working conditions between the employees at KIST.